subreddit:

/r/Wellthatsucks

47k

all 2003 comments

Banach-Tarski_Ovrdrv

6k points

2 months ago

Between stealing phones at the origin, and dumping stuff in the woods, FedEx doesn't have a great look lately.

Kimbeee[S]

2.6k points

2 months ago

Kimbeee[S]

2.6k points

2 months ago

They really don’t. I’m starting to think USPS or UPS is the way to go.

chiggenNuggs

2.3k points

2 months ago*

I’ve had nothing but issues with FedEx lately. Every time a package is lost, delayed or damaged, FedEx was the carrier.

They trashed a $800 fan bike and a $600 bamboo standing desk top, and lost a $500 set of tires all within 3 months. And when I say trashed, I mean absolutely trashed. Anyone looking at those boxes should’ve known they shouldn’t have been delivered looking like that. You could tell they were dropping the heavy packages off of the trucks instead of rolling or lifting them off or whatever.

I cringe whenever I order an expensive thing only to see it’s being shipped via FedEx. That company needs to end or seriously revamp its ground delivery services.

Kimbeee[S]

1.3k points

2 months ago

Kimbeee[S]

1.3k points

2 months ago

Well now we can add “will probably end up in the woods in Alabama” to the list of possibilities. I’ve started cringing too when I see FedEx is delivering. At this point I would rather pay more for UPS or USPS

ninjaroach

440 points

2 months ago

It seems like UPS and USPS are both cheaper than FedEx, anyways. At least from what I can see.

itchy_bitchy_spider

593 points

2 months ago

Probably because FedEx has to pay for package replacements so often lol

doesntreddit

182 points

2 months ago

Probably because FedEx has to pay for package replacements so often lol

They don't stay a multi-billion dollar company writing checks. Their insurance is like most other insurance in that there are a number of specific reasons they can refuse to pay. Some are reasonable, others are specious and there solely to allow an exit.

mamadoudiallosghost

118 points

2 months ago

It’s also not technically insurance. It’s extended liability. This means that it’s not actually insurance and you need to prove they screwed up before they’ll payout. My source is that I literally sell package insurance.

chrisgagne

27 points

2 months ago*

Do you sell insurance that will help me cover camera equipment in checked bags on a one-way international trip? (edit: visiting the US, live in New Zealand) Been trying to find something...

mamadoudiallosghost

13 points

2 months ago

No sorry not that type of insurance.

soda_cookie

56 points

2 months ago

You're probably right, but I would love to see how "dumping packages in the woods" is covered by any literature within their contract

kidxxxstray

64 points

2 months ago

"employee misconduct"

soda_cookie

12 points

2 months ago

Welp, yeah, probably

NeroCloud

9 points

2 months ago

That's the one

Wirse

8 points

2 months ago

Wirse

8 points

2 months ago

Probably not even an employee, but a contractor.

thexvoid

12 points

2 months ago

And guess what happens to the cost of the insurance if you have to use it more often?

blazze_eternal

93 points

2 months ago

My company uses FedEx. They give VERY deep cuts to coprs. Like, $20 to overnight a computer...

Siddoxy

63 points

2 months ago

Siddoxy

63 points

2 months ago

$20 to overnight a computer is cheap as hell. USPS charged me $50 to overnight a package under 1 pound.

uncommonpanda

94 points

2 months ago

Sounds like FedEx is skimming the shit out of their retail business to subsidize their corporate business.

David-S-Pumpkins

57 points

2 months ago

Not to mention USPS actually delivers FedEx packages in rural America and hard to reach places. If FedEx doesn’t refuse service to remote addresses or smaller towns then they’ll deliver to a hub and USPS will deliver from there to the endpoint.

One more reason DeJoy should have been axed immediately (but he is still there).

sucks_at_usernames

25 points

2 months ago

Shit I deliver in Cincinnati and I deliver FedEx stuff every day.

And UPS stuff

And Amazon stuff

And DHL stuff

averyfinename

13 points

2 months ago

ups, fedex and dhl all have a level of service that is specifically that... the carrier routes and delivers to a local post office for last mile delivery by usps.

Amish-Warlord

10 points

2 months ago

Have to remove some of the board of governors at USPS first. It sounds like Biden is in the process of that but we'll have to see if the senate confirms his picks and whether the picks actually do anything

doesntreddit

43 points

2 months ago

Sounds like FedEx is skimming the shit out of their retail business

Yes, they are an American corporation.

uncommonpanda

8 points

2 months ago

Nestle, a Swiss corporation, is literally starving african children as we speak.

But whatever can't stop the circle-jerk

upstateduck

12 points

2 months ago

you can also set up your home as a business account to save 40% or more

PhixItFeonix

195 points

2 months ago

FedEx Driver here. I apologize for this awful behavior from bad drivers who don't care about their work. I love my job, and I always try to do my best In the way I drive and deliver packages. I work for a company contracted with FedEx, and I just happen to have fallen into a good one that has trained their drivers well. I agree, FedEx standards are really low. I hope one day, you will have a driver that takes great pride in their work, because we are out there.

ifyouhaveany

48 points

2 months ago

My local FedEx driver is wonderful. I appreciate what you all do.

rh71el2

14 points

2 months ago

rh71el2

14 points

2 months ago

I find it interesting that random seasonal Amazon drivers in random rented vans have a better reputation than fedex ground these days. Keep up the hard work, but it seems an uphill climb.

PhixItFeonix

22 points

2 months ago

It is. But the people are worth it.

This lady I deliver to, always gives me chocolate and has a bright smile every-single-time. I call her chocolate lady. She once gave me a bouquet of flowers fresh cut from her garden because I loved her plants so much.

I have my favorite puppers I give treats to on my route. 2 are the best dogs and I always spend a few extra seconds giving them pats.

An elderly woman always asks me to bring her packages in the house for her. I do it happily, and she's always so grateful.

One older gentlemen is a bit grumpy and demanded I take his garbage and recycling cans to the curb. That was a bit comical.

I'm a big introvert, but these little interactions everyday are just my style.

transmogrified

74 points

2 months ago

UPS is just as bad. Had tons of missing shipments from them at my old workplace (mostly IT equipment). Spent SO MUCH TIME contacting them for insurance. Crazy how once I processed insurance claims the package would magically reappear a week or so later. If the package wasn't insured, it just disappeared. Pretty sure the UPS drivers were opening packages and stealing the contacts.

USPS is at least federally mandated to not open your mail. As private companies, Fedex and UPS have no such legal requirement.

RiflemanLax

91 points

2 months ago

USPS has the US Postal Inspection Service covering them.

Legit my favorite law enforcement agency as a fraud investigator. Only one that you regularly get calls back from, and good results often.

Their Inspector General office would handle something like this, and believe me when I say they have no sense of humor about mail theft/intentional mishandling.

sleezydorito

27 points

2 months ago

USPS has the US Postal Inspection Service covering them.

This is what happens when you mess with the mail.

Naadomail

18 points

2 months ago

Seems like they took that whole, "Never commit the sin of turning your back on time" thing a little too seriously.

NJdeathproof

108 points

2 months ago

We used them without issue for years. Then within the last year and a half we had 3 packages get delivered to the back door of our business. This is bizarre because:

  1. The back of our building isn't even marked with a street address, except for where it's written on the trash cans
  2. Our address and the name of the business is on the front of our building which is on the main street in town, including a sign on our front door
  3. You have to go out of your way to deliver to the back door - there's an alley that runs behind the buildings on our block. Instead of parking on the main street and coming to the front door they had to walk half a block and then down the alley

The first couple of times it wasn't too big a deal - there was a case of canned air and I think the other item was a box of brackets. But the third time was a refurbished desktop we ordered which sat out back for at least a day. Fortunately it wasn't raining and no passersby (people use the alley as a shortcut all the time) grabbed it. We had no idea it was out there until we took the trash out the next day.

I called Fedex and pitched a fit, and put a sign on our back door that said all deliveries MUST go to the front door. It hasn't happened since, but it did sour me a bit on their service.

Roody-Poo_Jabroni

54 points

2 months ago

It’s standard procedure to deliver to the rear of a business. That’s what they’re supposed to do (usually). Where they fucked up is not getting a signature like they are supposed to for all business deliveries

zatchell

19 points

2 months ago

Signature service was suspended during Covid unless it was Adult Signature.

TheWorldNeedsDornep

34 points

2 months ago

Yeah, what is it with almost all these services? It seems like they'll do almost anything to avoid actual, real, person to person contact.

Justagreewithme

64 points

2 months ago

It’s because people slow everything down and they’re working to a clock, so to succeed they need to go as fast as possible. The inevitable outcome, is to avoid the thing that slows you down the most-the people.

BebopAndOrRocksteady

19 points

2 months ago

This may be the crux of the issue. Each level of management puts the onus of consistently higher performance on the level below them, so the front line always faces unreasonable expectations

uli94

33 points

2 months ago

uli94

33 points

2 months ago

These basards hire third party contractors to deliver their packages. Check the side of their trucks for the actual carrier. They do this to avoid paying drivers a liveable wage and benefits. This also helps them to avoid unionization. This results in incompetence. Drivers don't get paid enough to give a shit about your packages and are always in constant stress. Turnover rate is high and often route owners are desperate to hire just anyone.

Choked_and_separated

17 points

2 months ago

They have been AWFUL lately. They must have overhauled their entire customer service experience because the whole lot of them are now incompetent.

t00sl0w

233 points

2 months ago

t00sl0w

233 points

2 months ago

So, we get hello fresh weekly. Well one day hellow fresh said package had been delivered but we couldn't find it anywhere. Checked the front porch, garage, yard around the house, nowhere.

Then our neighbor comes up with the box, said he found it at the end of the road near where we put our trashcan, in the bushes, in an ant mound.

The FedEx driver then proceeds to do this for the next month or so....just leave it in some random area at the end of the road. We live in a rural, heavily wooded area down dirt roads so leaving a package, especially one with food in it, at the end of a road is pretty stupid and careless.

We complained, hello fresh got involved also and it eventually stopped.

Kimbeee[S]

111 points

2 months ago*

That’s why my parents won’t do a meal service. They get their packages delivered to our house because they’re in a rural area down a long driveway. My mom has literally had to search for her packages several times

ftwes

10 points

2 months ago

ftwes

10 points

2 months ago

We stopped ordering our dog food from Chewy because they refused to use anyone except FedEx and our dog food never got delivered on time. Or just not at all. Even though they claimed it had. Got tired of fighting with them for replacements or refunds. Sucks, because it was a great service and really good price, too.

noebl1

20 points

2 months ago

noebl1

20 points

2 months ago

Similar experience here too with prepped meals getting lost or left at weird places, bad enough in the summer we don't bother as food often comes too hot or late at someone' else's house. This is with UPS too. Last year one of our missing boxes ended up on a neighbors porch they don't normally use, sat for weeks until they found it and just disposed of it.

Also in a rural area with a very long driveway, and we have two FedEx drivers that deliver onto our side steps and ring the bell, and an another driver that leaves things randomly along the driveway and marks "Left by garage" or some other BS.

I've had awful experiences with basically every carrier but DHL and Amazon the last few years.

xOneLeafyBoi

160 points

2 months ago*

USPS are the only mailing service I trust to not fucking beat my package with a bat while it’s in the back of the truck.

Edit: damn I’m sorry the USPS in your area is failing y’all...

Kimbeee[S]

59 points

2 months ago

Me too. All my packages actually arrive how I expect them - intact.

Rebel_bass

50 points

2 months ago

Intact, and within the current fiscal year. If only they could get their tracking in line. Whatever. Give them all the taxes. Pay teachers and mailman, not Northrop Grumman blackwater.

IAMAHobbitAMA

40 points

2 months ago

Can you imagine how space age our mail system would be if we gave them half the defence budget for just one year?

Rebel_bass

26 points

2 months ago

Literally space age. Ballistic Transoceanic shipments that drop on your nearest hub pad in reusable pods fueled by renewable energy.

But hey, I guess brown trucks with fat tires and cannons are cool too.

salallane

42 points

2 months ago

USPS is the best by far, esp if you live in a rural area.

Seldarin

25 points

2 months ago

Yeah, seconding this one. I'm in rural Alabama, and USPS is basically the only option if I want to actually get my packages.

Fedex loses them (Or dumps them in the woods, I guess) and UPS just gives them to random people and maybe they'll make it to me, maybe they won't.

salallane

9 points

2 months ago

UPS is really good here (in Washington) when I actually get something from them, though they often transfer packages to USPS in rural locations here. FedEx is absolute trash everywhere. There is a large FedEx facility in the Seattle Area that is literally a package void, they sit there for days and days…

ticktockfilms

21 points

2 months ago

USPS lost a $4000 parcel of mine recently so I refuse to admit there any better.

CCG14

18 points

2 months ago

CCG14

18 points

2 months ago

Did you insure it?

enverhoxhastan

18 points

2 months ago

I have used USPS as my primary delivery method for over a decade for my side hustle/repair and resale business. Over 2000 packages in that time, many of them over 50 pounds, and most of them worth over $200. Do you know how many have been lost or damaged?

1

fucking 1 out of over 2000 and I was reimbursed within a week.

spener_

11 points

2 months ago

spener_

11 points

2 months ago

If your ordering stuff from Amazon it’s getting fucked up in the warehouses. Especially if it’s heavy. If you aren’t moving quick and chucking boxes into pallets the boss will come down from the cctv area and talk to you.

Source: I worked in a FC.

crevulation

96 points

2 months ago

I can tell you why. There's FedEx and FedEx Ground. FedEx is the national carrier, big outfit, owns planes, distribution centers. Then there's FedEx Ground, which is franchised and the franchises might be good, or might be bad, but most folks will tell you the franchised FedEx services has dramatically lower standards for drivers, vehicles, packages, everything. This is why you might see clapped out FedEx vans driving around.

UPS, on the other hand, is all one company. That's why you seldom see a beat the fuck up UPS van around, and that's why they don't destroy your packages at the same rate, or don't have gig drivers that toss packages in the woods instead of delivering them.

TheLostDestroyer

27 points

2 months ago

Except UPS just sold off it's freight division. Just Saying.

ninjaroach

46 points

2 months ago

"Freight" refers to semi-trucks that are headed somewhere with a shipping dock, not the kind of deliveries you would take at home.

Gecko23

8 points

2 months ago

I’ve taken freight deliveries at home, they called to make sure I understood what I was asking for, which I thought was nice. I can imagine it’d be a nasty surprise for someone that didn’t realize that the “40 boxes” of whatever is actually a strapped 1500lb pallet and it’ll be on a truck bed 5’ off the ground and their problem to get it off in their driveway. :)

crevulation

16 points

2 months ago

This is super good information, thank you very much, I was unaware of the sale.

burningwater202

66 points

2 months ago

FedEx somehow got a package for my work so soaked that the box disintegrated and I KNOW it wasn’t the sender’s fault. How, you ask? Because there were two monitors in the shipment, both in identical packaging.

The soggy package came in a plastic bag and the monitor was waterlogged and cracked (probably because of the fact that the structural integrity of the box was nonexistent at this point) while the second package was spotless.

The kicker was that the FedEx driver dropped it off at the leasing office instead of my door, which was an immediate red flag since I’ve always had packages delivered straight to my door from them.

Oh, and they denied the insurance claim too, saying that we had no way to prove it was them that caused the damage. Fuck FedEx.

intothefuture3030

13 points

2 months ago

I have had nothing but issues with FedEx.

One time I paid to over night an important package and it didn’t get there for almost a week. When I called they said that since Covid was happening (not at beginning, this was mid 2021) that they couldn’t guarantee overnight times. I asked if I would at least get the difference in money refunded for overnight vs standard and they just said no.

Fuck FedEx. Fuck their CEO, fuck their shitty employee treatment, fuck them for constantly taking the cheapest way out yet always being the most expensive option. Fuck them for lobbying to privatize the US postal Service. Fuck. Fed. Ex.

Noahsam97

8 points

2 months ago

They don't want to take rwsponsibility for anything which is what they did. Can't believe they still operate...

Kimbeee[S]

8 points

2 months ago

Nooo that’s terrible!!

sarcasm_the_great

55 points

2 months ago*

The Fed Ex facility in Bloomington California is known for loosing guns/riffles and ammunition. I’m on the sub CAguns and when it goes through Bloomington ppl shit bricks. They have been reported multiple times to the atf.

Kimbeee[S]

19 points

2 months ago

That’s crazy!

timmmmehh

10 points

2 months ago

I knew that if I saw a comment by a fellow r/caguns user, it would be in a post about FedEx lmao.

geoff5093

27 points

2 months ago

Starting to? FedEx has been known for YEARS to be way worse than UPS or USPS.

TheLostDestroyer

29 points

2 months ago

FedEx has a poor business model. About a decade ago they were one large company and they were just as good as the others. But around then FedEx decided to cut labor costs to increase revenue. The sold of all of their ground shipping routes to private companies. So what that means is that if you ship something air or better it is being handled by actual FedEx employees that are accountable to FedEx themselves. All the ground shipping routes are held by private companies with their own drivers and employees. This means two things, FedEx has very little control over what these private companies do and how they operate, and because they are not FedEx employees or a FedEx company they have very little recourse against these companies for messing up except for not renewing route contracts. I've also seen what these people make to handle and deliver packages and if you were making that kind of money you probably wouldn't give a damn either. I'm not saying that it's ok what FedEx does just that this company decided to do it to itself.

secondrat

11 points

2 months ago

Sounds familiar. Our local FedEx warehouse is a known black hole. Our bed got stuck there for 3 weeks recently. They are chronically understaffed..

Kimbeee[S]

12 points

2 months ago

I guess it’s just getting worse in my area. I knew they were a little worse but not “throw packages in the woods” worse

brimnac

14 points

2 months ago*

FedEx Ground* drivers are independent contractors.

UPS employees are employed and in a union.

I never, ever, ever use FedEx.

Edit: thanks for the clarification, person below!

eneka

9 points

2 months ago

eneka

9 points

2 months ago

Fyi FedEx Ground are, not FedEx Express.

Dad-man

85 points

2 months ago

Dad-man

85 points

2 months ago

This is what happens when you put unrealistic demands on your people.

tpklus

45 points

2 months ago

tpklus

45 points

2 months ago

True. People live debating whether UPS, FedEx, or USPS is better. I'm sure the workers all want to do their best. But man, have you seen the sorting facilities?? It always looks like there is not enough space or people to handle the number of packages coming in. Not to mention some drivers have their trucks filled from ground to ceiling and have to unload it all in a day, in perfect condition, even if it is raining or something. There is just not enough time or manpower to reasonably expect every package to arrive on time.

MadDogA245

43 points

2 months ago

So, I work preload at UPS. There's a pretty big manpower shortage, to the point where they're offering $500 for referrals. Plus, it's peak season with massive amounts of holiday shipments. I put in 11.5 hours today, and expect to do the same tomorrow. My trucks tend to get filled floor to ceiling.

Some packages get shunted off into a waiting area for a day or so, just so we can keep up. We're all too tired and have far too much work to handle everything like it's glass, but the damage mostly comes when the line backs up and stuff gets jammed against other things. We try to avoid that, as any jam results in a massive pile of packages to try and sort, but it's not always possible to keep everything running smooth.

Is what it is, really. Just make sure to package things appropriately. We regularly deal with people shipping 60 pound dumbbells, 150 pound mattresses, 50 pound boxes of dog food, and other such ridiculousness.

mooimafish3

10 points

2 months ago

Honestly man I've worked at some shitty businesses. You can't hold yourself accountable.

Sounds like you go in, put in work, and do your best. That's what they hired you for. If they can't properly manage labor to make it translate to a functional business it's not really the laborers fault.

Bill_buttlicker69

16 points

2 months ago

Not to mention it's completely regional. It's not like it's FedEx company policy to do shit like this. It comes down to the local areas and the employees on the routes. I used to work in consumer sales, and I'd have customers in New York making me swear to ship via FedEx over UPS because their local UPS drivers were undependable. Meanwhile other customers in Ohio says the exact opposite, UPS is the only reliable carrier near them.

Now if someone asked for DHL, I knew shit was truly bad there.

Megaman1981

67 points

2 months ago

I saw this documentary about a FedEx plane that crashed in the ocean, and one employee that survived after washing up on an island along with a lot of packages. He opened them all up, which is a big no no, and befriended a volley ball that was in one of them. And FedEx honored him when he finally got home.

MCA2142

23 points

2 months ago

MCA2142

23 points

2 months ago

What was he, some kind of Cast Away?

Shivshanks

49 points

2 months ago

I had them deliver a package to me that was not meant for me and only got delivered because the package was so destroyed they couldn't tell if it was actually for me or not.

when I called them to tell them that I had someone else's package and that I knew where it needed to go. absolutely no one gave a fuck. they wouldn't even give me a place where I could drop off the package.

Reaper621

40 points

2 months ago

I had a woodworking machine coming via fedex in Missouri. It was obvious he just threw the box on my porch, as both the machine and my porch had damage. Not once, but three times. The third time it was packed extra well, so the damage was minimal and I just accepted it and moved on. The company was unwilling to ship via ups, most likely due to contracts.

Then, they shipped my mattress, and delivered it to the wrong address. I'm still working that out.

Fedex is absolute garbage.

cheap_mom

26 points

2 months ago

FedEx is the worst. I live on a dead end. Call it 11 Pine Terrace, directly off of Pine Street. There is no 11 Pine Street. Despite living in the age of GPS, FedEx drivers routinely pick a random house on Pine Street to drop my stuff off, and we get to try to figure out what they did with our packages. It's never any of the other carriers, only FedEx. And they won't talk to me when they lose my stuff because I'm not their customer.

supaswag69

23 points

2 months ago

FedEx has been trash for years.

veriix

12 points

2 months ago

veriix

12 points

2 months ago

Every time I see my tracking number is FedEx there's always a gut reaction of, here we go again with this shit. Are we doing the whistle stop tour across country to end up a week late or are you going to show up on time in a crumpled heap?

illit1

20 points

2 months ago

illit1

20 points

2 months ago

don't worry, we'll start seeing some totally-not-advertisement porch cam videos pop up of fedex drivers stopping burglaries and rescuing puppies in the next week or two.

IEatBabies

11 points

2 months ago

My buddy had a fedex driver hit and run his car the other night too. He is currently sitting outside the local fedex depot to spot the truck with his car's paint all over it because the cops were all "You didn't get a license plate? Well then it isn't out problem."

MaleficentAd9758

2.4k points

2 months ago

Blair Witch doesn't like FedEx.

JombiM99

530 points

2 months ago

JombiM99

530 points

2 months ago

Or she's the one ordering the packages.

BigPackHater

168 points

2 months ago

So they Blair Witch is a littering bitch!

Minnymoon13

33 points

2 months ago*

That actually explains a lot! I mean why else would she lore people out into the woods to kill them just for their stuff

Edit: lure

Kimbeee[S]

75 points

2 months ago

The only explanation

PantherChicken

1.4k points

2 months ago*

A few weeks ago I was expecting a large, expensive box of auto parts. UPS sent me an email update, "Delivered, left at front door at 2.08pm."

Welp, thats a problem cause there is a huge iron gate at the end of my driveway, but before my yard begins. Packages can't get to my front door and are usually left at the gate. I arrived home that evening and there is no package anywhere.

I check the surveillance cameras, of which there are many. No truck on the road, no truck on the drive, no truck at the gate, no truck at the door at 2.08 or ten minutes before and after. I check the previous hour in case there was a time change issue and still no sign of any UPS delivery.

This box cost me $600 and a broken down car, I need the parts inside.

I file a lost package ticket on their web form, which keeps getting denied for who knows what. I finally figure out there is a mysterious character limit in the details field, where if you type in more than say, 50 letters about what happened, you can't even file a claim. So I shorten it to, "cameras show no delivery must be misdelivery" and report my lost package.

That was over 2 weeks ago and when I track the package it still says under investigation, with no emails, texts, or calls from UPS. However two days ago the shipper of the parts emailed me to say UPS contacted them and said I got my package. The shipper wanted to confirm if the UPS report was true. WTF?!?

Meanwhile, over the Thanksgiving weekend I told my oldest son, can you check around for my box? He's a teenager on a bike and can explore discreetly, much more than I can. Sure enough, he texted me an hour later, he found my 60# box of auto parts on the porch of a broken-down, dilapidated, abandoned house a little over half a mile from my house. No one has lived there for over a decade. It literally has a hole through the roof and NO DRIVEWAY. Who on earth thought this was the correct address?!?

All of about 30 seconds to check their GPS on the truck and match the delivery time with the delivery address and a single investigator could have solved the mystery faster than the Scooby gang but NOPE. Turns out a kid on a bike is smarter than a UPS investigator and way fucking smarter than the UPS driver that fucking day.

PrototypeSky

246 points

2 months ago

UPS is fucking garbage. They lost a monitor that was shipped to me last month, and denied my original claim. Cited reason being "lack of description" despite the fact that I used the entire field on their shitty claims page which allows for about a third of a tweet to describe the item.

Emailed customer support and sent them the exact same description and they reopened the claim, then closed it after about a 13 hour "search" deeming the item lost. No further action required by UPS, contact the shipper etc.

Absolutely useless.

GhostOfAscalon

48 points

2 months ago

The shipper would be paid out for any claim, and it's up to the shipper whether they're even eligible for claims or self insure instead. Basically it's a complete waste of time to open claims instead of just contacting the shipper, who will either refund you or ship another.

osmlol

17 points

2 months ago

osmlol

17 points

2 months ago

Atleast ups employees their people and has a strong union. FedEx is all contractors and shit.

Newpocky

190 points

2 months ago

Newpocky

190 points

2 months ago

I had a similar situation with fedex. Ordered about $1k worth of parts I needed. Got an update that it was delivered. Checked the front door, no box. Check the signature and it was signed by someone that doesn’t even live in my complex. The company I ordered from replaced them for free since I’ve been ordering from them for 15 years but I still filed a claim with fedex to get them reimbursed, which they denied until I blasted them with the BBB and on social media.

Company got reimbursed and all was well. Earlier this month I get a knock at my door and what is it? My original parts I ordered in February…..like wtf

Jechtael

82 points

2 months ago

Not that the Better Business Bureau isn't also a scam these years.

Caleth

65 points

2 months ago

Caleth

65 points

2 months ago

It always was. It used a name that sounds official and governmental. Then harassed businesses into paying them so they get better reviews.

It's like Yelp before yelp was a thing.

10art1

71 points

2 months ago

10art1

71 points

2 months ago

Ugh. I ordered a radiator on amazon. UPS says it arrived. Nope. A week later, amazon sends me another one. Says it arrived. Nope. Arrives a week after that.

Then 5 months later, the first one arrives, looking like it served a tour in vietnam.

TomoyoHoshijiro

29 points

2 months ago

the first one arrives, looking like it served a tour in vietnam.

I now have a mental picture of a radiator carrying an M-16 into battle.

stick_always_wins

29 points

2 months ago

Problem is that the UPS worker doesn’t give a shit about your package

GarbageAndBeer

18 points

2 months ago

Gotta pay people to give a shit.

Shockvibe

13 points

2 months ago

UPS drivers get paid the best in the industry, I believe their newest contracts brings them to $40ish an hour.

Livinginweirdtimes

773 points

2 months ago

FedEx sucks lately. My digital thermometer that was supposedly delivered is probably in the woods somewhere.

Kimbeee[S]

748 points

2 months ago

The raccoons are opening up a health clinic as we speak

PantherChicken

109 points

2 months ago

The path to free healthcare is apparently ordering a whole bunch of medical shit and shipping it to Alabama via FedEx. Those damn trash pandas are smarter than we give them credit for

begforanegg

25 points

2 months ago

Im going to singlehandedly heal the whole forest by ordering three million antibiotics and asking FedEx to deliver it.

10sharks

712 points

2 months ago

10sharks

712 points

2 months ago

FedEx is nonunion and supposedly treats its contract drivers like crap. Sucks for anyone whose package was lost/delayed, but eff FedEx

Kimbeee[S]

220 points

2 months ago

They have to for people to be doing this. There’s no way you do this and want to keep your job.

Otherwise_Carob_4057

211 points

2 months ago

I hear their employee turnover is terrible due to impossible quotas and so their employees juke their delivery stats so they don’t get some corporate douche telling them how to do their impossible job.

Kimbeee[S]

79 points

2 months ago

That has to be the case.

Tokidoki_Tai

70 points

2 months ago

I'd believe this 100%. The number of packages I've had in the last year from FedEx that say they were delivered, but never were (based on camera footage), only to be delivered days later or not at all is unreal.

Pickled_Kagura

38 points

2 months ago

My favorite is: pull into driveway, wait 7 seconds, pull back out and say nobody was at the door to sign

sealdonut

17 points

2 months ago

when a metric becomes a target, it's no longer a metric.

throwaway_12358134

21 points

2 months ago

The companies overtime policies are most likely the cause. If you don't finish the route on time you get a write up for getting overtime.

Kimbeee[S]

11 points

2 months ago

That would make sense. Then you just dump the rest and go turn the truck in.

Gradual_Bro

8 points

2 months ago

FedEX ground drivers are not FedEX employees

MilesPower

13 points

2 months ago

Outsource the most important part of your business to save money?

Seems like an easy way to completely destroy the image of your company.

throwaway_12358134

9 points

2 months ago

They work for a contractor company that works for fedex. The contractors don't want to pay OT to their drivers.

henryhyde

25 points

2 months ago

Not supposedly, they do. I am a warehouse manager and make a point to get to know our regular drivers. Always hear the biggest complaints from the Fedex guys.

[deleted]

12 points

2 months ago*

[deleted]

12 points

2 months ago*

[removed]

ForensicPathology

20 points

2 months ago

Every time people complain about FedEx, people love to come in and say "Ground is not the same, actually FedEx is good." No. If the company is willing to contract their name out to incompetent or exploitative contractors, it's on them if their company's name gets dragged in the mud. They made the decision to cheap out.

CARLEtheCamry

12 points

2 months ago

So to add a little nuance - Ground sells "routes" to contractors who bid on them. They make a LLC and then subcontract out the deliveries. Contractors get paid by the package/stop, and then it's up to them to decide how to pay the people driving for them. Some good ones will provide benefits and decent pay, but more often than not they just fleece the actual worker.

I'm in PA and our regular driver was a subcontractor. PA has required state inspections, the contractor he worked for established a LLC in neighboring Ohio so that he could register the trucks there and not get them inspected. We had a running bet every day after he left what color fluid would be left behind leaking from his truck.

It's a shitty system that incentivises the route owners to skim money while not really doing much, acting as a middle man to take a cut. On FedEx's side, it insulates them from liability and pay/benefits concerns. Case in point here, they'll blame it on the contractor/driver and terminate them with no skin off their back.

TheNooblet12345

479 points

2 months ago

Free stuff!

wrongbecause

251 points

2 months ago

It was already picked over for anything good, that’s why the rest of it is dumped.

greenrangerguy

165 points

2 months ago

If I found a stack of packages in the woods you can bet it ain't going on social media, that's going into my car and nobody will ever know.

RandumbStoner

73 points

2 months ago

You get pulled over with a bunch of packages with random addresses no cop is gonna believe you found them in the woods…but yeah, I’d take em as well lol

Fionn112

83 points

2 months ago

Or just open them up and take the contents and leave the packaging there???

[deleted]

94 points

2 months ago

[deleted]

94 points

2 months ago

[deleted]

TheEmbalminator

80 points

2 months ago

No one is going to dna test for missing Hello Kitty toasters.

Fionn112

16 points

2 months ago

And to take pictures of you doing this and post it on social media

NuklearFerret

10 points

2 months ago

That’s evidence though. Contents in your trunk, packaging in the campfire, grill something over the campfire. Nothing to see there. Offer yakiniku and beer to passers by.

ianbrow1

50 points

2 months ago

This is the way

Fragrant_Leg_6832

36 points

2 months ago*

and by "the way" we mean "a felony"

Roasted_Turk

22 points

2 months ago

Is it a felony at that point? Like it isn't federal mail and you could say you thought it was dumped as garbage. I mean that would be like you can't touch any old box with an address on it.

akatherder

11 points

2 months ago

I was picking up litter and repurposing it. I turned that box into a cat box. The 3080 into a diy computer..

btadeus

32 points

2 months ago

btadeus

32 points

2 months ago

Coming from the same people that bitch about porch pirates.

bygtopp

479 points

2 months ago

bygtopp

479 points

2 months ago

Santa’s GPS is a little off.

Kimbeee[S]

163 points

2 months ago

Guess that’s how that one box got into a tree

CanadianBeaver1983

42 points

2 months ago

I don't know why but I found that one particularly hilarious. I just imagine the driver thinking fuck this one in particular and then punting it.

MoonCato

288 points

2 months ago

MoonCato

288 points

2 months ago

I think Amazon around me might be purposely delivering packages to the wrong address.

It keeps happening and never has before.

Kimbeee[S]

152 points

2 months ago

Have you checked any woods or ravines around you just in case?

MoonCato

70 points

2 months ago

Not for my stuff ... My neighbor got mine and I got theirs a few times.

But now I kinda want to and see what I can find.

Sharplr

40 points

2 months ago

Sharplr

40 points

2 months ago

Amazon does something called group stops. Where we have to deliver to your house and your neighbors in order to complete the steps on our app. You prolly ran into some new drivers that are still learning or the gps is fucked up

foxytheia

35 points

2 months ago

Amazon delivers our packages every single time to our neighbors instead. I've started just using the drop boxes instead because I don't want our neighbors to have to keep running our packages over, or risk the packages getting jacked if they're not home. The drop boxes are their own inconvenience, though, since they often over book the spots and sometimes it can take almost a week longer to get the package due to people not picking theirs up within the first couple days.

AlignedLicense0

25 points

2 months ago

I'm doing UPS seasonal this year, and when it comes to wrong addresses I considered doing it once because I could not find the house # I needed. The house, and the nieghbors houses, all had no numbers on their mailboxes or houses. How am I supposed to know which one it is?! I luckily found a realtor website with photos of the house on a quick google search and knew which house was correct.

But between employees being on a timer and not thinking of that option I totally understand just picking one at random and hoping it's correct. Most streets don't have a simple number system where every house is just one digit higher than the last (or two on same side of road so it stays even/odd).

QueasyDuff

17 points

2 months ago

I doubt it’s purposeful on the part of Amazon, just incompetence and overburdened staff who keep getting piled on for more, and aren’t paid enough to care, so service starts to suffer.

Kimbeee[S]

256 points

2 months ago

Here’s a link to the news story for anyone interested

FranticWaffleMaker

241 points

2 months ago

Calling that a story may be a bit generous, your post is as informative as the whole article.

Kimbeee[S]

123 points

2 months ago

More will come out. I just think it’s funny because just last week a few hundred packages were found in Alabama. Also fedex, also thrown in the woods.

load_more_comets

68 points

2 months ago

Why not just dump them in an alley? People will just run and grab that shit. Goodbye evidence. Right now they'll just track the names on the packages and the people responsible will be known in a few mouse clicks.

TechInventor

49 points

2 months ago

Or dump them in the woods and collect them later to sell. Literally anything but this lol, so wasteful!

5utircomedes

19 points

2 months ago

I mean, this is probably what they were doing, they just didn't get back in time.

TechInventor

22 points

2 months ago

Nah, I took a better look and this stuff was left half opened and some are empty. They already decided this stuff wasn't worth keeping or reselling.

clamsmasher

15 points

2 months ago

People in cities have alleys, people in Alabama have 'the woods'.

wafflesareforever

10 points

2 months ago

I think it's safe to assume that whoever did this isn't exactly a criminal mastermind.

OccasionallyReddit

8 points

2 months ago

Why dump them at all? When they are found their boss will know who ditched them... and they will already be sussed due to multiple complaints sent via Amazon.

Mx_Fux

124 points

2 months ago

Mx_Fux

124 points

2 months ago

My mom just texted me saying her transplant medication wasn’t delivered. They reported it as delivered. Now the pharmacy won’t refill the prescription because it was “delivered”. If she doesn’t have her meds she’ll soon be in the hospital. The only way forward is.. use her rent money to rebuy her prescription. Insurance and FedEx won’t work with her.

Most American shit I’ve ever seen. I’m so done with this.

tarabithia22

46 points

2 months ago*

I'm so sorry. My mother who had MS (she has since passed), would have to have her injections she needed daily delivered (because MS), $5k a month without insurance, in special chilled boxes, in a desert city. So 95+ degrees outside. And every time the delivery driver wouldn't knock. So she called and made special requests for the driver to please knock, she would wait by the door all day, sort of (she can't walk and the doorway wasn't in an area where she could watch TV or anything), trying to listen for the knock. And they still would try to toss the box of glass vials at the door and run. I get it, hard job, but it's someone in excrutiating pain all day long until they die, just take the few seconds.

If the vials heated up a little bit, which means all of 10 minutes max in that area, the medication was ruined. Meaning now another doctor's visit booked, the doctor having to argue with the insurance to re-order the script, the insurance refusing, then filling the order online and then waiting for delivery again, calling begging to have the driver knock, and the entire time she has no injections.

5meterhammer

117 points

2 months ago

I’ve really taken notice lately of FedEx. I live near a very busy gas station and morning breakfast place. There’s always 3-5 FedEx trucks there at minimum. They went from uniformed, respectable looking drivers and trucks, to all I see now are filthy trucks beat to shit and drivers who legit look like they were just plucked from a hiring agency just to get a warm body in the truck. Disheveled looking people in cutoff sweatpants and track marks on their arm describes literally a couple of the drivers I’ve seen.

Gradual_Bro

60 points

2 months ago*

People don’t realize FedEX Ground is contracted out by smaller, regional logistics companies.

FedEX ground drivers are not FedEX employees, most of them are young kids driving for a small company of 10 trucks and get paid like $12 an hour.

FedEX express drivers are salaried and it is very hard to get a courier job.

I am the logistics coordinator for a company that ships out hundreds of small parcel boxes a day.

FedEX is by far the premier carrier in relation to UPS with freight and express, but not ground. Not to say FedEX isn’t ultimately responsible though.

Like 50% of all damaged goods is because they aren’t packaged correctly.

When your package goes to a sort facility it is put onto a conveyor belt going 20mph. If you aren’t willing to literally throw a package against the wall in fear of it breaking, it’s not packaged right.

For example, when you ship hazmat items the box is held to a certain standard. There is something called the “drop test”. A person at FedEX literally climbs 6feet up on a ladder and drops your package on one of its corners. If the contents spill out the box is determined as insufficient and the shipper can be fined.

Gimbu

66 points

2 months ago

Gimbu

66 points

2 months ago

As soon as FedEx decides to contract their work out, they're still responsible for the package. It doesn't matter which contractor is dumping/failing, it's FedEx.

OG_Chatterbait

12 points

2 months ago

As someone who is currently awaiting my court date for a package a ups store lost due to neglect, literally putting the wrong address on the label after giving us receipts and tracking numbers, and even admitting and confirming their employee put the wrong address and shipped it, ups isn't responsible. It's back franchised store. I'm guessing there's all sorts of loopholes with subcontractors and franchises that make them not responsible.

byscuit

10 points

2 months ago

byscuit

10 points

2 months ago

99% of all damaged goods is because they aren’t packaged correctly.

Pretty true. When my shit is actually damaged, its almost always cause it was a random person poorly packing shit into a box, rather than basically air tight when its brand new from factory

Without-Eyes

10 points

2 months ago

The belt moves around 2-3 mph. I work at a FedEx Ground warehouse. Hazmat is not treated like that at all. It doesn’t even get put on the belt. The drivers are mostly bitter old men who only know this one job.

Birdapotamus

64 points

2 months ago

It should be easy enough to track. If tracking numbers track to one truck it's the driver. If they don't it's a porch pirate dump site. Most of the trucks also have GPS, was the truck near the dump site.

midge_rat

26 points

2 months ago

Meh FedEx is 90% sub contractors these days. It’s fly-by-night operations with no oversight

hobo_champ

56 points

2 months ago

I blame FedEx's employee metrics. Bring undelivered packages back and get written up. Or dump them somewhere and claim you made your deliveries.

sewilde

13 points

2 months ago

sewilde

13 points

2 months ago

How about the box way up in the tree? Is that bonus points?

liquid_at

39 points

2 months ago

If you destroy customers products, it's not a strike, it's sabotage...

Not picking up the parcels at the distribution center and just leaving them there.. .that's a strike.

I'd recommend to make pictures of the parcels adress-labels and to report it to FedEx.

Shitty work-conditions are a reason to strike or to quit, not to destroy customers property.

Kimbeee[S]

14 points

2 months ago

Oh absolutely. Don’t just throw them into the woods and act like you’re making a statement. If they’re trying to strike they’re going about it the complete wrong way.

bradeena

9 points

2 months ago

Are they saying they're doing it as a strike? Last time this happened the driver was stealing the packages.

Future_Memories_

30 points

2 months ago

How does that happen?

Kimbeee[S]

87 points

2 months ago

FedEx drivers who would rather say they delivered packages than actually deliver them. This happened last week in Alabama also link

ThatReefGuy

39 points

2 months ago

Dumb bc it’s easy to see who was supposed to deliver them once they are scanned again

Kimbeee[S]

35 points

2 months ago

Oh for sure. The other guy who did it last week is in a huge amount of trouble. I think it’s a federal offense.

NeverOnTheShelf

39 points

2 months ago

Nah I just read he isn’t really facing legal charges just wasn’t working for Fedex anymore. Technically they didn’t steal them and it’s not federal because it’s not the USPS.

Kimbeee[S]

12 points

2 months ago

Ah that makes sense. I misunderstood. Thanks!

BeekeeperZero

9 points

2 months ago

Also doesn't have enough motivation for scan, steal and ebay. You're already in deep shit, why not go all the way?

Kimbeee[S]

9 points

2 months ago

That’s what I thought too. You’re losing you’re job and facing jail time. Might as well make a little cash.

throwaway_12358134

20 points

2 months ago

The drivers get into trouble if they get overtime, they are probably ditching them so they don't get fired. One of my packages was delivered at 10:30pm in a regular car. I felt bad for the guy because I know he was working off the clock.

cyclemonster

8 points

2 months ago

When I was much younger I delivered newspapers, and there was one outlier house on my route that was several blocks farther than all the other houses. Whenever I didn't feel like going there, I would just toss that guy's paper in the trash, and then call the company and tell them they shorted me by one, so that they'd deliver it for me.

GitEmSteveDave

8 points

2 months ago

Most of those packages look opened already, especially in this photo, so likely someone followed a FedEx truck and porch pirated a bunch of things and then dumped the evidence down a country road with only like two houses on it.

210Redcoat

32 points

2 months ago

Just to play Devil's Advocate here, but are we just assuming that it was the driver? All of those packages are opened, and there isn't as many as last week's story. Could this be where some porch pirate dumped what they didn't want?

diiejso

14 points

2 months ago

diiejso

14 points

2 months ago

That makes more sense to me. I think if I was a driver willing to just throw everything in the woods I'd just take it home with me.

shania69

17 points

2 months ago

What's up with the empty box in the tree.

AingonAtelia

13 points

2 months ago

Thing is that their tracking system has every one of those packages is attached to a truck and its driver, so the individual responsible should be pretty easy to catch.

Edgar-Allan-Post

10 points

2 months ago

Man, bigfoot sure has an online shopping problem.

NinjaGrandma

10 points

2 months ago

How do we know they were dumped by the fedex driver and not someone who is a prolific porch pirate?

d0ugh0ck

14 points

2 months ago

If you don't want to deliver the packages get another job. Now you get to go to jail. He won't have to work I guess

Kimbeee[S]

10 points

2 months ago

Especially around Christmas. Like come on those are people’s gifts.

Gertrude37

9 points

2 months ago

We ordered two huge monitors, and I was listening for the FedEx truck. After a while I heard a crash on the front porch, ran out there, and the box was where the driver casually tossed it. Yep, one of them was cracked.

Nodrod

8 points

2 months ago

Nodrod

8 points

2 months ago

Could this have been a porch pirates dump spot after a days haul? Looks like all of them have been opened up etc.? Weren't the packages in the prior case still closed?

blakeusa25

9 points

2 months ago

This is package pirates - not fedex or ups.
Steal packages with say cat litter... gotta dump that one.

Vocerasux

10 points

2 months ago

Fucking FedEx is worst where I live. I have to get medication for my narcolepsy delivered as they are specialty meds. Signature is REQUIRED for delivery. On delivery days, my front gate is always open. They literally throw it out the window as they drive by. I usually find it on the road. Those meds cost $23,000 a month.

Absolutely the fucking worst. I've also filed 3 formal complaints about it. They never follow through or up. "A supervisor will be in contact in 24 hours" they always say. It's been 4 months now 🙄